Many entrepreneurs see CRM as a set of tactical actions and a necessary tool for promoting and simplifying successful, ongoing relationships with prospects and customers. This type of solution facilitates processes automation, better administration and management of your prospects and customers.
In a team each person fulfils his function individually. Without a CRM system sharing data and status about your customers is not possible. If information is not available to everyone – mistakes will be made.
Your sales team uses your CRM system for easier communication and access to customers’ information in real time.
Using CRM will help you cover all of your customer needs by viewing their purchase history. Where your product has an expiry date give your customer a phone call offering a better deal on the same product. CRM treats each prospect or customer individually, helping you to manage relevant information effectively.
The sales process starts from prospecting and ends in the aftermarket. CRM follows you through all the important steps in your business process:
Manage and collect your prospects’ information. It has a strategic purpose and enamles you to contact your prospects in the prospecting stage for future purchases.
CRM allows you to store information obtained in the above process and allow you to track all your records.
In all parts of the sales process your employees must be trained so they can become familiar with CRM and be able to manage all your prospect and customer data in one place.
When you already have your records, you will move to a new step of setting dates and times for meeting with your prospects and customers.
All your collected data will provide you with valuable information and help you develop your marketing strategy.
CRM will show you all the history that will help you efficiently manage your prospects and customers. You will have access to that type of information to perform easier communication with your customers.
Fully integrated with the SAGE 50 Accounts @Spire provides full integration with your SAGE customers, products and invoice history. By providing a wide range of processing and analytical functionality, @Spire allows you to leverage your accounting data into a system focused on growth and profitability.
We guarantee to get you up and running with @spire within 1 hour
@spire provides two way synchronisation with your Sage 50 Accounts
@spire has an uncomplicated data set that meets an SME’s sales & marketing needs.