Software Misuse

Our customers are permitted to use our software under the terms of a licence which sets out what they can and cannot do with the software. Incorporation of the SAGE UK terms and conditions relating to software piracy misuse and piracy. The licence establishes a legal agreement between Online Business Applications and our customers. Use of the product @spire for Line 50by a customer requires that customer to have a properly licensed copy of the software product SAGE Line 50 which is available from SAGE UK. A licence to use the product @spire for Line 50 is invalidated if a customer does not also hold concurrently a valid licence from SAGE UK for the product SAGE Line 50 Accounting system. Accordingly the terms and conditions as to software misuse and piracy that are available from the appropriate part of the SAGE website, in particular at are also incorporated into these terms and conditions and are reproduced below for convenience.

SAGE UK terms and conditions

Software piracy generally refers to making, using, selling or distributing counterfeit or illegal copies of our software. Because of the value of software and the relative ease with which a computer can be used to copy programs, software piracy is prevalent. Our customers are most at risk of purchasing counterfeit software by purchasing via an unauthorised channel (see Avoiding software misuse and piracy). Some common examples of software misuse and piracy

  • A customer buys our software from an unauthorised channel and calls Online Business Applications Limited to register the software. Unfortunately the software has already been registered to the previous owner. As our software licences are non transferable, the new owner is not licensed to use the software and is advised to buy from new.
  • A customer installs our software on multiple machines which exceeds the permitted number of installs of the software, which is known as “under licensing”. This results in a breach of our licence terms as well as copyright infringement.
  • An authorised Business Partner sells, copies or distributes its demonstration copies of our software to end users (i.e. their customers). This is not permitted and although it may look to benefit the customer, it actually puts them at risk as they do not have a licence to use the software.
  • An unauthorised seller sells or distributes illegal copies (sometimes known as “burnt copies”) of our software using a logo identical to or likely to be mistaken for one of our registered or unregistered trade marks (e.g. the word “Sage”) – this is known as trade mark infringement and the copying of the software is infringing our copyright in that software. If a customer buys and uses this counterfeit copy they cannot register the software with Sage, they are unlicensed users and cannot benefit from a warranty period, upgrades or support from us.

Avoiding software misuse and piracy

Know who you are buying software from and what you are buying. If you purchase Sage software from an unauthorised channel and experience problems, we may be unable to assist you, and you may be breaching our rights as a software owner. Some common problems are buying used software, not receiving a serial number, or receiving a different version of the software. Authorised purchasing channels for Sage software are:

  • Direct from Sage;
  • Authorised Sage Business Partners;
  • Members of the Sage Accountants’ Club; or
  • From an authorised retail outlet.

One of the terms of our software licence is that the licence may not be transferred. This means if you have registered software to an individual or business, it may not be passed on, or sold onto a third party if you no longer want to use it. So, it is important that when you buy software from a source other than those stated above, you ensure that the software is genuine, has not been used and/or registered with Sage before and has a valid serial number. If you buy used software, we cannot register it to your business and you will not be licensed to use the software. You have paid for software that you cannot legally use. If you have obtained software from an unauthorised channel and not received a serial number, Sage will not provide a new serial number for you. Again, you have paid for software that you cannot use. We do have authorised Business Partners that sell our software via auction sites; if you have any concerns as to the legitimacy of an online auction; give us a call and we’ll do our best to let you know if the seller is an authorised Sage Business Partner. [It is your responsibility to find out who you are buying from and what you are buying, but we’ll try to help as far as we can]. Read and understand the software licence. It’s important you understand what you can and cannot use our software for. The better you understand this, the less likely you are to misuse our software. This protects your business as well as ours. You can call our team to discuss any queries you have regarding our software licences. If you suspect that an individual or business may be using our software in a way that breaches our software licence and would like to let us know, you can contact us confidentially to discuss the matter, or pass on their details.